Thoughts on the intersection of search, media, technology, and more.

Microsoft Got Hand(s)

msft logo.pngFrom my Friday Signal over at FM's blog:

....It’s a very big year for Microsoft, in terms of the initiatives the company is launching, in particular in the consumer space (its business/commercial space is already cranking out tons of products, but the company’s focus on consumer products has hit a tipping point). Natal, Bing (updated version is coming soon), Windows Phone 7, Office 2010, the company’s cloud initiative (which has sigificant consumer angles)…it’s quite a lot.  

...Recall three of the major trends that I predicted for 2010: One, that someone will create an open gaming platform; two, that Microsoft will take second place in search share (from Yahoo); and three, that we’ll see a major advance in the user interface of the web.

Here’s how Microsoft might address those opportunities, in order: Xbox, Bing, and Natal (not to mention Pivot and stuff like PhotoSynth). Now, imagine how these all might work together. Xbox is more than a gaming platform, it’s a major portal to social networking and engagement in the living room (there are more than 20 million users of Xbox Live, for example). Combined with Natal, you’ve got a new gestural interface to the digital world. And there is no reason why you can’t use Natal to surf the web on your TV (and, in time, your PC), given the right UI and apps. Were Microsoft to decide to open up a web-savvy API and SDK into the Xbox and let its legions of developers innovate on that interface, imagine what might occur. And, of course, Bing would be the search engine of choice for this living room environment, driving share. Sounds like a stretch? All the pieces are there. It’s now about whether the company can take many hands, and make great work. (more)

Me On Search

Over at SEL Gord Hotchkiss has published an interview with me on the future of search. From it:

We’re going through a shift in how folks are understanding what search really means to them. And what it means to them is “I have a need and I need it fulfilled, and I’m going to use the online medium to fulfill it in some way.” We had a very, very basic, well-understood use case for 10 years, which was Google or “like Google”—you put in a couple keywords and you get a response back. And that framework of searching and coming back with the best document to answer a query is morphing. People are asking far more complicated questions now and they’re demanding far more nuanced answers, simply because they know they’re out there....

...Search as an application where your first search isn’t the search itself but rather the search for the right application is a very, very different use case. You have the market influence and dominance of one player splintered into tens of thousands of players. You or I sitting in our office over the weekend could come up with the absolute best structured search application for determining who should be your arborist to cut your trees. And that’s a threat to Google Local Search. If the best application to determine a plumber is the plumbing app on an iPhone—you download it and it automatically pulls all the local results from Yahoo!, Bing, and Google, then pulls all the reviews from Yelp and Angie’s List, then cross-compares that with complaints filed with the Better Business Bureau and Diamond Certified—if that’s the app you use, where’s Google in all of that, right?

Value Above the Level of the App

....is the topic of my Thursday Signal over at the FM blog. From it:iphone-apps.jpg

....the architecture of "apps" is broken, and marketers can have a role in fixing it.

Broken? But it's just getting started, right? Well, yes - and no. Apps are great, but they lack any number of characteristics that we've come to expect from a truly "Web 2" world. First (and certainly foremost), apps are not connected, in the main, to other apps. They are single use-case driven - a fact that often makes them compelling. But however useful a focused app may be, it can only get more useful if it could communicate with other apps, the way that great web services do. After all, a core tenet of the Web 2 movement was APIs and web services. YouTube would never have become a signal service of the web without being embeddable onto blogs. And blogs would never have risen without RSS.

Second, apps, for the most part, live in "AppWorlds" that are closed and vertically integrated (at least for Facebook and Apple). That means they don't live in an open, market-driven environment, and are taxed by the owners of distribution channels even before they reach the consumer. That's not an ecosystem that will drive second and third orders of innovation.

Third, apps live in a world of clutter..... (more)

Things I Want to Write....

wired-pray.gifTwo Apple and one Microsoft posts are begging me to be Thought Out Loud, and yet I am so damn busy I can't write. yet. So here they are in shorthand form.

....Apple is creating a closed advertising and distribution system that taxes all publishers and retards the Internet. Discuss.

....Apple leveraged open development operating systems - in particular Windows - to get iTunes into a position of distribution lockin. Ironic? Discuss.

....The only company that could execute a defensible acquisition of Foursquare is Microsoft. Discuss....

Now if I can get some time to write, I'll unpack each of these...

FM Signal Up

Over at the FM blog...forgive me the light posting here this week. A lot of offline writing and travel keeping me busy. Stay tuned for more regular posting shortly....

The Signal - Instrumenting Our Social Lives

From my FM column: Tuesday Signal: Get Ready for a Real Conversation About Privacy, Publicy, and Social Media

I've long said that I'm a fan of social networks and media, of course, but I've also pointed out that most of it is artless and ingenuous in comparison with the sophistication each of us has when it comes to "being social." So far, our technologies lack the instrumentation each of us employs when interacting in the simplest social situation. We have the benefit of hundreds of thousands of years of social evolution - not to mention millions of years of biological evolution. Yet as social creatures we flock to technologies that allow us to express that fundamental need, even if it fails to truly reflect our nature.
What's heartening is how our culture has begun to ask interesting questions about what this all means - for our businesses, as marketers, as citizens, and as individuals. As Danah Boyd states in her opening keynote at SXSW: "ChatRoulette may be a fad, but the idea that publicity and privacy will get mashed up in new ways will not be."
Tens of millions have flocked to ChatRoulette - and while it may well be a fad, the impulse which sent so many to "only connect" is not. Understanding who we are as private and public beings will be a fundamental component of what it means to be literate in a modern society. And marketers who make a practice of understanding this will succeed over those who do not.
I predict a punctuation mark in this conversation over the coming months, in the form of Facebook's public data firehose. Expected at their F8 developer conference this June, the Facebook firehose will allow developers to create all sorts of unexpected applications and services which leverage Facebook status updates, wall posts, and more. Twitter should get the credit for pushing this open architecture, but Facebook's implementation of it will be revelatory - and not necessarily in ways that might be positive. I predict one of the first applications created will be a site publishing Really Stupid Pictures You Probably Should Not Have Posted To Facebook, for example. Cue media frenzy and....well you get the picture.

FM Signal: Wired's "iPad Demo"

I've posted Monday's Signal over at the FM blog. From it:FM-signal-header.gif

What I find interesting is the media's response to the iPad (and I include tech blogs in the category of "media"). Overwhelmingly, the media wanted to believe that a hip magazine like Wired (caveat, I was a co-founder) would, natch, have the hippest iPad demo, a demo that, natch, would prove the viability of ... the media's own threatened business model!

The truth, however, is a bit more complicated.

The Wired demo was pretty much the starting gun for a month of media frenzy about how great the iPad is going to be. Wired's own posting about its demo is titled "Wired Magazine on the iPad".

However, the truth is this: This demo was made using Adobe software (not available in native runtime on the iPad) and run off a Dell laptop. I've confirmed this with Adobe. Also true: the software used to create the demo will absolutely NOT create or compile apps that work natively on the iPad. And this is due to decisions made by Apple. Yes, there is a kludgy workaround that Adobe has authored, but it's handicapped, to say the least. As much as the Apple would like to claim it has banned Adobe for technical reasons, by all accounts outside of Cupertino, Apple has banned Adobe due to control and economic issues: It simply doesn't want developers able to create software from which Apple won't profit.


Friday Signal: Location Location Location

Screen shot 2010-03-12 at 7.17.59 AM.pngToday's Signal is brought to you by the letter B. For Baseball. Every year around this time my son and I head out to Scottsdale, where our beloved SF Giants play Spring ball. We play hooky for a Friday and see a few games. It's bliss.  

So despite a few interesting bits of news about location services, Signal will be a bit weak today - back at you strong on Monday. Here are some links worth perusing:

In stock nearby? Look for the blue dots. (Google Blog) Local is the new black. In this case, Google closes the loop between local, mobile, and commerce. Great idea, but it needs scale and participation from major retailers. Lucky for Google, it has AdWords. Which nearly every major retailer uses. Watch this space.

What's Happening—and Where? (Twitter blog) As I said...location location location.

Foursquare and Starbucks Team Up to Offer Customer Rewards (Mashable) Foursquare is the new black of location for marketers.

AOL Launches Lifestream As New Standalone Product. This Is What Google Buzz Should Have Been (TC) Mike likes him some AOL.

Who Are We Really? And Why Marketers Should Care (AdAge) Smart commentary on our multicultural reality.

Google Is Bing’s 4th Largest Referring Source (SEL) Google is the heart pumping the oxygen of attention around the web (at least, it is for now.) So this isn't that big a surprise. But it is kind of fun.

Thursday Signal - Repeat After Me: Apps Are (Currently) Myopic (Or...We've Seen This Movie Before...)

Screen shot 2010-03-10 at 8.26.08 PM.png

I'm not claiming to be deeply informed about the app marketplace, which Google stirred up today (and, to my mind, the market could use a few more spoons). But I do use apps. At least, I use enough of them to feel like a nearly typical member of the species (as compared to a few of my peers, who are so deeply involved in AppWorld that they have - just maybe - lost a bit of perspective.)  

So, here's my beef with AppWorld. In short, it reminds me of computing back in about 1987. Yeah, 24 years ago, back when I was a cub reporter for MacWeek, I covered the burgeoning world of Apple and Apple developers. And trust me, I'm getting a pretty strong sense of deja vu. I guess being old counts for something.

Back in the late 1980s, folks who developed applications for the new Macintosh OS had two very strong sentiments about Apple. One, they LOVED the company and its Macintosh development environment. They loved it for what it was, for what it could be, and for the opportunity it presented to them - a newly fallen bowl of virgin powder, into which clever and entrepreneurial programmers could strap it on and push off to lay fresh tracks. Imagine the possibilities! A program that let you paint with your mouse! A program that let you visualize otherwise mute spreadsheets! A program that taught you how to type by watching actual fingers move on a keyboard on the screen! Holy cow, the possibilities were limitless!

But then there was the second strong sentiment. I'll sum it up in a phrase: F*cking G@#$%damn Apple! The company was impossible to work with, utterly controlling, miserly with its developer tools, overbearing in its demands, myopic in its decision making. In fact, an entire organization sprung up, the Macintosh Developers Network (I think, not the current MDN, which is a UK org), seemingly driven by its members need to console each other in the face of the inscrutable Cupertino. (Apple never did really embrace the MDN, though I found in its members some very good sources...).

So let's fast forward to today. Once again, Apple has created an extraordinary new environment for developers and entrepreneurs, and once again, it has fostered pretty much the same two sentiments.

But unlike the late 1980s, this time the world is different. It's connected. It's web-driven. The Web is the World, and the world demands connections.

But so far, what I've noticed most about apps in AppWorld is that they are, for the most part, all about themselves. They're not connected to the greater web, and they don't encourage you to move seamlessly from one app to another, depending on your intent.

And that, to my mind, can't stand.

Just a thought. Now, onto some good linkage:

Google Launches the Google Apps Marketplace (Mashable) As I said....

comScore Reports January 2010 U.S. Mobile Subscriber Market Share (Comscore) Because you can't get enough datapoints about something that confuses us all.

Engage your users to survive, Google tells newspapers (Guardian) Google, lecturing publishers on engagement. The world is truly upside down.

Gen Y Goes for Online Banking (eMarketer) Take heed. Are you offering your services online? Why not?

ARM sees over 50 new iPad-like devices out this year (Computerworld) Thank God.

Why MySpace Co-Presidents Aren't Worried About Growth (PaidContent) Well, I doubt that will last.

FTC Said to Ask Google Rivals for Statement on AdMob, May Signal Challenge (Bloomberg) My my. Hmm. My.

Corporate Branding Goes Rogue (AdAge) "Social media is not just another tactic to be tacked onto the proverbial backside of a corporate identity system. It needs to be recognized for what it is -- the disruptive technology that radically changes the game. So much of what operated in the old corporate branding model simply does not apply anymore."

RealNetworks' Rob Glaser on why Apple's model must be stopped (TechFlash) ....and as long as I'm on the hobbyhorse...comScore: Android Shows Strength As Mobile Web Usage Grows (SEL)

Announcing The Fifth Annual CM Summit: Theme and Initial Lineup (FM blog) I had to remind you of this, didn't I? Great lineup....

Ad Publishing Tool Bridges Traditional And Online Media (MediaPost)

Google Gains Traction In Display-Ad Push (WSJ via ATD)

Video Chat on the Plane? Illegal? OK? Legal Gray Area?

201003101937.jpgI'm writing this at around 36,000 feet, on a United Airlines flight between New York and San Francisco. That's not so unusual - anymore - Wifi had been on planes for over a year now, and I've grown accustomed to the service.

Why? Well, because my family also has Wifi, and my kids can now gather around any one of our home computers, fire up iChat, and BAM! they can see me even as I zip across the Nebraska sky at some 400+ mph.

Except tonight, as I was chatting with my lovely wife and two lovely daughters (much to the amusement of my seat mates, using Bose headphones and my MacBook's built in microphone), the very nice steward - who I must note brought me extra nuts even though he didn't have to - told me I had to quit my video chat.

"Security. Cameras not allowed!" was the response. There was clearly no argument.

Screen shot 2010-03-10 at 7.17.08 PM.pngI protested, but not too loudly. I don't want to end up stripped searched in a cold basement cell below SFO, after all. I told my family I had to quit the video chat. My girls were not pleased - today my oldest got a new bed and REALLY wanted to show it off (and let me tuck her into it from an airplane. I mean, how cool is that?! Isn't that what Cisco makes the commercials about? Or AT&T back in 1994?! You Will? Until someone tells you that you won't!). My wife spent three hours putting it together, and she wanted me to see it too. (Well really, she wanted me to see the look on our daughter's face when I saw it, anyone who's a parent will understand...)

So what's a curious guy to do? To the Internet! Which is exactly what I did. Responses starting pouring in. Including one from a pal at the State Department, who echoed my basic goal: To use video chat to tuck my kids into bed isn't a crime. Or at least, shouldn't be.

Anyway, this is clearly a wonderful charlie horse. The flight attendant just showed me the United policy manual which prohibits "two way devices" from communicating with the ground. However, the PLANE HAS WIFI. To combat this, not unlike China, United and other airlines have blocked Skype and other known video chat offenders. Apparently, they missed Apple iChat. Oops.

DOH! It's a conundrum! More on this as it develops. My pal at State is working on it....

At least I can still write a post from 36,000 feet. Kids, you'll have to wait for the tuck-in...for now. (Despite my son and wife's attempt at busting me by repeatedly inviting me to new video chats...)
(image credit )
Update: My pal at State says she can't find any government rule against video chat on a plane. She did point me to this FAA fact memo, which says the reason Skype et al are blocked are to stop chatty folks like me from bumming out their seatmates. Not exactly the same logic used by my otherwise stellar United flight attendants...

Announcing The Fifth Annual CM Summit: Theme and Initial Lineup

summit-arrow-color-2.png(cross posted from FM blog )

I’m very excited to announce the theme and line-up for our fifth CM Summit, to be held in New York June 7-8 (it's the kickoff conference to New York's annual Internet Week).

We’ve got a lot to talk about this year - our theme is “Marketing in Real Time.”

2009 was the year the web went real time. Twitter grew five fold and became a major online player, tens of millions of us learned how to live out loud in public. Facebook responded by changing its approach to user data, making its more than 400 million user profiles publicly searchable. And Google, Microsoft, and Yahoo began integrating Facebook and Twitter’s real time signals into their search offerings, creating an ever-circulating ecosystem of conversation across the web.

2009 was also the year the web went mobile and local. The “broadband of mobile” – 3G – became ubiquitous. As Apple’s iPhone consolidated its grip on the smart phone market, Google and its partners introduced the open-platform Android, Palm introduced its Pre and Pixi, Verizon its map, and AT&T responded in force, kicking off what is sure to be a multi-year, multi-party marketing war. “There’s an app for that” became a cultural catchphrase, and even Intel prepared to become a player in the new app economy, driven by the rise of a new class of devices, including netbooks. By year’s end, Morgan Stanley analyst Mary Meeker had predicted that the mobile web will far exceed the current web in scope and opportunity.

Mobile, local, real time, social – in its second decade, the web has matured and taken a central position in our culture, one that no longer relegates the Internet to role of “other.” The web is now a part of every aspect of our lives, and as marketers, we must integrate this fact into our strategy and our execution. That means rethinking what we’ve grown accustomed to calling “traditional media” and imagining new ways to blend offline and online. It means developing the skills and practices of a publisher, and taking a platform-based approach to connecting with customers. And it means rethinking some of our “best practices” – including measurement, research, and the agency-client relationship.

So what can we learn from the past year as we enter a decade where the real time web will become ubiquitous? What worked, what failed, and why? What platforms have emerged as steady new partners? What startups are lurking in Silicon Valley’s wings, poised to once again change the game and offer new channels of communication with our customers?

At the CM Summit you’ll hear cross-platform case studies from senior marketers at brands like Starbucks, AT&T, Adobe, Paramount, and many more. You’ll meet the leaders of platform companies like Facebook, Twitter, Google, Bing, and Yahoo. And as always, you’ll discover the next wave of disruptors – companies like Foursquare, Boxee, and AdMob.

Here is the initial 2010 speaker lineup - expect more announcements in the coming weeks. Register now (while the early bird price is still in effect!), and I look forward to seeing you in New York!

Omar Hamoui – Founder & CEO AdMob

Ann Lewnes – SVP of Corporate Marketing and Communications Adobe

Chris Schembri – VP Media Services AT&T

Henry Blodget – EIC The Business Insider

Avner Ronen – CEO boxee

Ken Wirt – VP, Consumer Marketing Cisco

Deanna Brown – President and COO Federated Media

Dennis Crowley – Co-founder foursquare

Rob Norman – CEO Group M North America

Bradley Horowitz – VP, Product Marketing Google

Susan Wojcicki – VP, Product Management Google

Dennis Woodside – VP, Americas Operations Google

Arianna Huffington – Co-founder & Editor-in-chief Huffington Post

Joel Lunenfeld – CEO Moxie Interactive

Arthur Sulzberger, Jr. – Chairman The New York Times Company

Amy Powell – SVP, Interactive Marketing Paramount Pictures

Bob Lord – CEO Razorfish

Chris Bruzzo – VP- Brand, Content& Online Starbucks Coffee Company

Dick Costolo – COO Twitter

Hilary Schneider – Executive Vice President Yahoo

The CM Summit thanks its sponsors:

Premier: Adobe Diamond: American Express Platinum: Blend Interactive, Intel Gold: Dell, HP, Verizon Media Partners: IAB, Internet Week NY

PS - If you're interested, follow us on Twitter, fan us on Facebook and join our Linked In Group. We look forward to shaping this conference together.

Weds. Signal: Get Me a Mobile Strategy or You're Fired!

201003091750.jpg(Cross Posted to the FM Blog, where Signal will have a permanent home soon)

Mobile. It's on everyone's lips, but no one knows what the hell to do about it. At least, that's what I hear from every single marketer I talk to, and I've made it a point to talk to a lot of you in the past few months.

It's a source of significant frustration: Everyone's saying mobile is the next thing, but no one has a solution for how to market in the space in a way that delivers the four pillars of brand marketing: Scale, Safety, Quality, and Engagement.

Sure, you can now buy banners across ad networks in mobile, and lord knows that ability has paid off handsomely for AdMob and Quattro (acquired by Google and Apple, respectively, for very large multiples of very small revenues), but honestly, we all know that's not an endgame. More like an opening gambit in a chess match where nearly everyone feels like they're playing checkers. (Except Steve Jobs, natch. He's got it ALL figured out).

OK, forgive me the snark, but if Apple has this figured out and the rest of us are consigned to tithe at the church of iPad/iPhone, we're well and truly screwed.

Ditto for the strategy of "I'll get me a cool app", which feels about as innovative as "Get me a viral video" did back in 2007. I'm not saying having a good app isn't part of a great mobile strategy (I love what Oakley has done for surfers, for example), but one good app don't a solution make.

Earlier in the Signal, I wrote about MOLRS, my entirely non-viral and made-up acronym for Mobile Local Realtime Social. My point was this: Mobile is not a singular use case. Mobile is related to an ecosystem of local (where I am), realtime (what I'm doing right now), and social (who I'm with, who I want to tell about what I'm doing, etc.).

I sense the answer to a truly quality, scaled marketing solution in the "mobile" environment has to do with understanding this broader framework. It's a complicated landscape with way too many middlemen at the moment. But my Spidey senses are tingling, and something's about to happen, I can feel it. If only I knew what it was....

Meanwhile, here are some links to chew on, much of it MOLRS related. It's better than eating your phone. (image credit )

Internet Services: Mobile Advertising: The Hype, The Hope, And The Financial Reality (Weisel - pdf download) This is a research report sent to me by Thomas Weisel's Jordan Rohan. I'll probably get in trouble for posting it. Maybe.

Foursquare Introduces New Tools for Businesses (NYT) Analytics so businesses can figure out what they want to do with Foursquare. Smart.

Just In Time For The Location Wars, Twitter Turns On Geolocation On Its Website (TechCrunch) As I said earlier, expect Twitter and Facebook to play for the Checkin signal in the Database of Intentions.

Facebook Will Allow Users to Share Location (NYT) Hey, wait, on the SAME DAY! Seems *everyone's* MOLRS are coming in at once...

US online ad spend set to overtake print (Guardian) Well of course it is. About time.

Bingo! Microsoft's Search Numbers Keep Going Up (Paid Content) Bing gains, Yahoo! loses.

10 neglected interactive marketing best practices (iMedia)


Quick Hit: Mobile Report From Weisel

Just got this report in my mail and wanted to share it. Seems worth a read: Inte030810-231050.pdf

Tuesday Signal: The Internet Is A Human Right (And Spending Is Up. Yippee!)

Well, it's Monday night, but I'm in NYC, and I am pretty sure Tuesday is going to be a blur. So here are the links I read on the plane out here (love that Wifi). Expect news from me soon on the themes and lineup for FM's annual CM Summit (this week I hope) as well as the annual Web2Summit. Meanwhile:

Internet Access Viewed as Fundamental Human Right (AllThingsD) Our culture is coming to a conclusion that makes a lot of sense to me - connection is a human right.

Time To Take The Internet Seriously | David Gelernter | Edge | 4 March 2010 (Edge) Hard to follow, but the fundamental argument is one he's made for years: Lifestreams are coming, the old web structure is ... old.

CMOs to Ramp Up Hiring, Budgets; Double Social Media Spend (MarketingProfs) Are you kidding me? What's not to like about this story?

How Do You Keep Mass Influencers Engaged? An Example from TripAdvisor (Forrester) Ya'll know I love case studies.

All Your Apps Are Belong to Apple: The iPhone Developer Program License Agreement (EFF) I am not feeling warm and fuzzy about the business constraints Apple places on its own ecosystem. It's rather like the Patriot Act. Open up, Apple. Open = more profits in the long run.

Don't Blame Your Community: Ad Blocking Is Not Killing Any Sites (TechDirt) A counterargument to the Ars post I noted yesterday. TechDirt is an FM author and the programs he notes are FM programs.

Statistics for a changing world: Google Public Data Explorer in Labs (Google Blog) Google creates a visualizer for public data. Do more of this, pretty please, Google.

MediaForge Ads Charge Only When People Interact And Buy (ClickZ) Interesting model. Good luck with that....

Database of Intentions Chart - Version 2, Updated for Commerce

There are many, many signals in the Database of Intentions, as my readers have pointed out, but the one I feel compelled to add to the chart I created Friday is the Commerce signal. This signal emerged before search, really, and has remained a constant, though honestly it has yet to become a signal that others can truly leverage into an open ecosystem (unlike the signal of search, or status update, or the social graph). I expect that to change, and shortly. So here you go, an updated version of the chart, for the record. I expect this chart may well evolve into a pretty complicated ecosystem in its own right, over time....

  DBoI v 2 3.07.10.png

Monday Signal: Block Those Ads!

Monday's Signal round up is light. The news was a bit boring over the weekend, and I'm OK with that. We all watched the Oscars and enjoyed the suspense of disbelief. I tweeted that it feels like, as a culture, we're closing in on One Big Mass Media Event each month. Oscars, Super Bowl, New Year's Eve....What's the next one?

Meanwhile, I am doing a lot of writing/producing right now. The theme for Web 2 this year is really, really interesting (it centers on points of control and strategy across the Internet), and we're also a few days away from unveiling the new CM Summit site (the theme this year is "Marketing in Real Time" - and the speakers are extraordinary). Not to mention some deep stuff I'm working on for FM and the future of its business (off to NYC this week for more on that). Oh, and yeah, I want to update that Database of Intentions post I did last Friday. Lots of great input from all of you - in comments, Facebook, Twitter - and I've decided that for sure, we need to add a Signal for Commerce. Health, Music, others - I am not sure about yet. More on that soon.

Meanwhile, the links I did find worth digging into over the weekend:

Why Ad Blocking is devastating to the sites you love (Ars Technica) Finally, a publisher (one who was with FM until our pals at Conde Nast purchased them) sounds off about ad blocking. Ken, the founder, created a program that blocks content from folks who block ads. He didn't run it for long, but read the piece. He learned a lot, and engaged with his audience as a *publisher*. Well done. I love that Ken did this, and can't wait to read all 1400 comments. Money quote: "Imagine running a restaurant where 40% of the people who came and ate didn't pay. In a way, that's what ad blocking is doing to us."

Drafting a New Blueprint for the Client-Agency Relationship (Jones&Bonevac) This topic ain't going away, it seems, in fact, it's coming to a head.

Clorox App Gives Consumers Content They Want (eMarketer) All marketers are publishers. Who said that?

Monopolies, Retransmission Fees, and Screwing Customers (AVC) Fred puts one more story into the ongoing narrative of traditional media coming to terms with the Internet.

18 Use Cases That Show Business How to Finally Put Customers First (MarketingProfs) Always a sucker for case studies....

The Database of Intentions Is Far Larger Than I Thought

Screen shot 2010-03-05 at 9.01.41 AM.pngWay back in November of 2003, when I was a much younger man and the world had yet to fall head over heels in love with Google, I wrote a post called The Database of Intentions. It was an attempt to explain a one-off reference in an earlier post - but not much earlier, as the "DBoI" post, as I call it, was just the sixty-third post of my then-early blogging career. (This is the 5,142nd, by comparison...)

I had, in fact, been ruminating on this concept for over a year, driven by an Holy Sh*t moment in late 2001 when Google introduced its first ever Zeitgeist round up of trending search terms. Scanning the lists of rising and declining terms, I realized that Google - not to mention every other search engine, ISP, and most likely every government - had in their grasp a datastream that, were they to just pay attention, could quite possibly be the most potent signal of human intentions in the history of the world.

Zeitgeist, it struck me, was proof that Google was indeed paying attention. I went on to write The Search, and Google went on to become, well, Google. My study of Google also led me to start Web 2, with Tim O'Reilly, and Federated Media, which I positioned as a media company that leveraged the impact of The Database of Intentions.

But over the past few years, as I've labored in the fields of digital media and marketing - mostly through my work at FM - I've come to revise my concept of what The Database of Intentions truly is. In my initial description, I limited the concept to web search and web search alone:

The Database of Intentions is simply this: The aggregate results of every search ever entered, every result list ever tendered, and every path taken as a result.

At the time, that certainly seemed like a big enough idea. No such artifact had ever existed, and its implications were massive. In my 2003 post, I continued:

This information represents, in aggregate form, a place holder for the intentions of humankind - a massive database of desires, needs, wants, and likes that can be discovered, supoenaed, archived, tracked, and exploited to all sorts of ends. Such a beast has never before existed in the history of culture, but is almost guaranteed to grow exponentially from this day forward. This artifact can tell us extraordinary things about who we are and what we want as a culture. And it has the potential to be abused in equally extraordinary fashion.

Search was a pristine signal, an eruption of oxygen in the anoxic ocean of the early web, and an entire ecosystem grew in its bloom. The first implication was already manifest: Google had launched AdWords and AdSense, Overture (later to become Yahoo Search Marketing) was thriving, and a burgeoning paid search ecosystem was in the early stages of becoming a multi-billion commercial expression of the Database of Intention's power.

But as anyone who's been reading this site already knows, web search as a pure signal has been attenuating of late - overwhelmed by the sheer magnitude of data on the web, for one, and secondly by our own increasingly complicated expectations.

Nature abhors a vacuum, and so does the Internet. In the past year I've come to the conclusion that "web search" was just the first of many fields in the Database of Intentions. For those of you who are not database geeks, and to further pad the metaphor, a field in a database is colloquially defined as a specific type of information in that database. Sets of fields are called records, and sets of records make up the database.

My mistake in 2003 was to assume that the entire Database of Intentions was created through our interactions with traditional web search. I no longer believe this to be true. In the past five or so years, we've seen "eruptions" of entirely new fields, each of which, I believe, represent equally powerful signals - oxygen flows around which massive ecosystems are already developing. In fact, the interplay of all of these signals (plus future ones) represents no less than the sum of our economic and cultural potential.

By now you've probably already guessed what these new signals might be. I've made a rudimentary chart, but to narrate:

(NB: i've updated the chart here with a field for commerce...)

Fields in the DBoI 3.2010.png

The first signal, of course, was The Query. A query was a declaration of a very particular intent: What I Want from the web. Sure, it has many permutations - navigation, commerce, informational, etc. etc., but in essence, the goal was to find something you wanted. Hence the name search, after all.  

The next signal to emerge is The Social Graph. With this signal we've declared not only Who We Are, we've also declared Who We Know. Both are powerful intent-driven declarations, and both have deep interplays with search. By manifesting who we are and who we know, we can find and be found by others.

The third signal emerged almost simultaneously with The Social Graph - The Status Update. This is a personal declaration of what we deem important, noteworthy, shareable: What's on our minds, what's happening, what's worthy. Again, a powerful search signal, in particular in real time.

The latest signal is The Check-in - or Where I Am. This is a crowning declaration of intent, in a fashion, because it connects the physical to the virtual, securing the Database of Intentions to the terra firma of the Real World. As with the other three fields, the check-in - which I expect will soon become automatic via our mobile devices - is a vastly powerful signal of intent: "I am here. So what you got for me?"

Taken together (and honestly, there's really no other way to think about it, to my mind), these signals form a Database of Intentions that is magnitudes of order larger, more complex, and more powerful than my original concept back in 2003. And while the current players in each category are clear, what's also clear is that the battle is on to control each of these critical signals. Google, if you include its Local services, already plays in all of them, and I expect Microsoft will as well. Facebook may never play in "The Query," nor will Twitter, but expect both to play in The Check-in, and soon. The newcomers? Well, most of us expect them to be acquired. Then again, that's what we thought of Google in 2000, and Facebook in 2005. Why should Foursquare in 2010 be any different?

All of this begs a new definition of Search. I've often said that Search should not be defined by web search, but rather, by what a search is in the abstract. To my mind, each tweet or status update is a search query of sorts, as is each check-in and even each connection in the social graph. A more catholic definition of search would allow for a reconciliation of all these fields in the Database of Intentions. Regardless, it's ever more obvious that while "traditional search" is reaching a plateau of sorts, at least in regards to how we understand its potential, when you add the new signals of social, status update, and check-in, we're still in the very early stages of a distinctly punctuated phase of the Internet's evolution.

I'm on the lookout for new Signals. I'm quite certain we're not nearly finished creating them.

-------

NB: As a creator and publisher of media, one very strong conclusion can be drawn from all of this. If you're not viewing your job to be a curator, clarifier, interpreter, and amplifier of the Database of Intentions, you're soon going to be out of business. The Database of Intentions is the fuel that drives media platforms, and as I've argued elsewhere, every business is now a media business.

NBB: My thanks to the folks at Adobe and Omniture for the forcing mechanism of my keynote earlier this week, where I first organized the thinking above.

Friday Signal: Google Google Google!

2349s4-marcia_brady_00000138.jpg(image) Today I'm not going to write a piece and then append links. You've been giving me a lot of feedback, and you miss my in depth stuff. Honestly, I'm doing a lot more of it - both recently and in the intentional near future. Much of it has been at the top of Signal pieces. But Fridays are different, it's when I will write the equivalent of a weekly column. I have a piece in me that will come, ideally, after this round up post. Meanwhile, as I perused the news of the last day, I was struck with how much of it involved Google, and the pure breadth that involvement spanned. Behold, Signal, the at-least-half Google edition:

Google Makes A Bid For More Premium Display Dollars With 'Above The Fold' Ads (PaidContent) Look, publishers, one chip at a time, Google is doing stuff that means you have to raise your bar. Sell stuff they can't. If you want tips, email me.

Stars make search more personal (Google Blog) Google is adding a star rating system to its search results. Amazon, anyone? or Twitter?

In three years desktops will be irrelevant - Google sales chief (Silicon Republic) Bill Gates would be spinning in his grave. But he's not dead yet.

Search your Android phone with written gestures (Google Mobile Blog) Another search innovation from Google.

Google Research head dubs holy PageRank ‘over-hyped’ (The Register) PageRank? Overhyped? NEVER.  

Google To Begin Indexing The Internet In Real-Time? (The Next Web) This story was all over the web Thursday. In short, it's a new way for Google to get (more) real time signals. But honestly, not a huge deal. I don't think. Correct me if I'm wrong...

Getting to Know You, You, You, You (MarketingProfs) A recent Nielsen study found that global consumption of social media increased 82 percent from Dec. 2008 to Dec. 2009 in the 10 countries surveyed, with users spending an average of 5.5 hours on their sites of choice per month. Hello!

Adobe On Its Way To Being A Role Model For Interactive Marketers (Forrester) I met with Ann an hour before Shar did. I'm an Ann fan.

Sit. Walk. Slouch. Communicate. Create. Consume. Why the iPad will be a hit (Denuo) Rishad has a good point, and given my rant on the subject, I'm very open to different points of view. He states the iPad will be a hit because "it is about a state of stature and a state of mind, not a state of technology." Yes, but when I slouch, do I cease being a social, web connected being? I think not. Don't tell me what I can and can't do with a digital device, Apple! In particular, if something strikes me, and I want to go from "slouch" to "stand" or "Sit", well, WTF?

Mobile Users Want Personalized Services (eMarketer) ...two-thirds of mobile users around the globe are interested in “smart” services that would feed them information based on personal preferences, location, time of day and social setting. YES.

The New Commandments (Vanity Fair) WTF, Battelle? Look, guys, it's Friday. Aren't you paying attention? I always throw an odd one out on Friday. Money quote: Thus we are fully entitled to consider (the Ten Commandments) as a work in progress....What emerges from the first review is this: the Ten Commandments were derived from situational ethics.

Thursday Signal: Google's AdSense Cookie - The Untold Story

susan.jpgToday in Signal we take a walk down memory lane, of sorts, because sometimes such a journey helps us prepare for what lies in the path ahead.  

Early last week I ran into Susan Wojcicki, VP of Product Management for Google. Now, Susan is more than just another Google VP, she's also on Google's operating committee. Oh, and the person in whose garage Google was founded, not to mention Sergey's sister in law. If Google were a family, Susan would be something of a matriarch.

Susan had just gotten off stage at the annual IAB conference, and I caught up with her as we were both leaving. We got to talking about all things AdSense, and I mentioned a story I had heard recently - without divulging my source, the story went that some at Google believed AdSense had been rolled out too early, before it was ready for primetime.

Now, nothing will provoke the ire of a product person more than a charge such as that, and I'll admit my own ignorance of this fact even as I spoke. Susan disputed my story, and then responded that if Google was too late on anything, it was putting a cookie into AdSense. "We didn't do that until late 2008!" she reminded me - and did so only as part of integrating DoubleClick into the Google Content Network. And the company didn't really commercialize that cookie until March of last year, when it implemented the Ads Preferences Manager, a sets of controls that I noted at the time was industry leading (and I've been a pretty harsh critic in this area, as you may recall.)

All this stopped me short. Somehow I missed this story - I just assumed that AdSense dropped a cookie on all of us, and had done so since the service was launched back in 2001. After all, Google has been Keeblering the web for as long as I could remember, as a fair share of critics had already pointed out. I figured AdSense was just integrated into the master Google cookie - one Oreo to rule them all, right?

Wrong. Turns out, there was quite an internal debate within Google about whether adding a cookie to AdSense constituted a breach of consumer privacy. Early on, a decision was taken that it might, and for years, AdSense had no cookie at all. This severely limited AdSense's ability to create competitive marketing products - putting Google years behind other ad networks in the race to provide behavioral and interest-driven audience segments to its customers. (One could even argue that early decision augured the acquisition of DoubleClick itself, but that's pure speculation.) I mentioned to Susan that given all the scrutiny it recieves, Google probably doesn't get enough credit for demonstrating such sensitivity. She concurred.

But the story tugged at me. Here was another historical anecdote about Google, oft the subject of privacy ridicule, once again struggling with a question that, to be honest, just about every other company on the web had already settled (and yes, my company FM also sets cookies.) I then pinged Google PR to get a bit more background. From a spokesperson's response:

We didn't launch this service until we had developed the Ads Preferences Manager, which allows users to view and edit the interest categories we use. We also developed browser plug-ins (link) to make the opt-out from the cookie persistent. Today, each week tens of thousands of users visit the Ads Preferences Manager. For every person who decides to opt out, 4 people edit their preferences and 10 do nothing.

Why do I tell this story? Well, for once, I just wanted a record of it somewhere, so I could point to it as I report on other privacy and marketing data related issues. And secondly, as a reminder of what's at stake as we, as an industry, begin what is certain to be a very long dialog with Washington and others about the role of data in marketing. Google delayed implementing industry standard technology for years because it feared a backlash amongst consumers, a backlash that never came. And it's important to think about why. To my mind one reason is the Ad Preferences Manager. It's not perfect, but it's an important start, one that others (like Facebook) have come to mimic. The more our industry acknowledges that instrumenting consumer controls - what I have called the Data Bill of Rights - is critical to the success of their platforms, the easier our dialog with government will be.

Keep this in mind if you're a regular reader of this site. Remember the Database of Intentions, my first "meaty" post back in 2003? I'll be updating it soon, and the issue of rights to that data has never been more important.

Onwards to today's linkable bits:

Sorrell questions rush to social media (FT via IWantMedia)

Google Responds To Privacy Concerns With Unsettlingly Specific Apology (The Onion) Just kind of funny, in an unfair but to be expected way.

Sony Readies Gadgets to Rival Apple (WSJ) Oh God, please, please Sony. Please do this right. Please make it an open system, not vertically integrated? Pretty please? With sugar on top?

The Internet of Things (McKinsey) Watch this space.

Turn your skin into a touch screen (Conrad Lisco) Watch this and then ask yourself, are we really going to be tapping into iPhones in ten years? Didn't think so.

Facebook and Twitter Access via Mobile Browser Grows by Triple-Digits in the Past Year (Comscore) More proof of the undeniably obvious link between Mobile and Social (oh and Local and Realtime...yeah, MOLRS, baby.)

3.3.10 - Weds. Signal

Today will be light, I'm preparing for a talk at the Omniture Summit. Outside my window are majestic peaks capped in snow, it's hard to be here and not even have time to go outside, much less hit the slopes. But time is precious, so let's get to the news of the past 24 hours:

Apple Eyes HTC in Latest Patent Lawsuit (Mashable) Unquestionably the biggest news of the past day, and another salvo in the ongoing war for control of the mobile marketplace. Apple v. Google is starting to make Apple v. Microsoft or Microsoft v. Google look like small stakes. Sure, Apple sued HTC, but HTC makes Google's most popular Android phones. It's something of a proxy.

Facebook Analytics War Heats Up (ClickZ) Announced here at the Omniture Summit, a deal between Facebook and Omniture to help marketers leverage Facebook's advertising platform. More also here: Facebook And Omniture Deepen Their Ties For Analytics And Marketing

Live from the Omniture Summit: The New Principles of A Successful CMO (Forrester) Coverage of Ominture chief's keynote.

How Companies Are Using Your Social Media Data (Mashable) I had dinner last night with someone who makes a practice of paying attention to publicly available data in unique ways, then profiting from it. We are all wise to remember how much data there really is out there, and how many patterns might be found in it if we only ask interesting questions.

Social Capital: The Currency of the Social Economy (Brian Solis) I think adding gaming and social currency to publishing is a Next Big Thing.